Enjoy reduced roaming rates.
We offer affordable roaming to over 100 destinations worldwide.
Where are you travelling?
FREQUENTLY ASKED QUESTIONS
To use your current phone number while roaming, you must enable the International Roaming and International Calling features on your plan. To learn more on how to enable these features, click here.
To place an international call while in Canada you must first dial the plus symbol (+), followed by the country code of the country you're calling to, then the area code and the Phone number:
(+) → Country Code → Area Code → Phone Number
Tip: To dial +, hold 0 on your device's dial pad.
To dial a local number in the destination you’re visiting, you must dial the plus symbol (+), followed by the country code and area code to ensure the call is rated correctly.
(+) → Country Code → Area Code → Phone Number
To place a call to Canada while roaming in the U.S. dial 1, followed by the 3-digit area code and the 7-digit phone number.
(1) → Area Code → Phone Number
To place a call to Canada while overseas dial the plus symbol (+) followed by (1), the 3-digit area code and the 7-digit phone number.
(+) → (1) → Area Code → Phone Number
*Speeds reduced beyond 25GB fast LTE data. Shaw Fibre+ Gig 1.5 Internet customers are eligible to receive a $60 discount per month on the $85 Unlimited and $95 Unlimited + U.S. & Mexico plans. Shaw Fibre+ Gig Internet customers are eligible to receive a $45 discount per month on the $85 Unlimited and $95 Unlimited + U.S. & Mexico plans. Shaw Fibre+ 750 Internet customers and speeds below are eligible to receive a $40 discount per month on the $85 Unlimited and $95 Unlimited + U.S. & Mexico plans. Shaw Fibre+ Gig 1.5 Internet customers are eligible to receive a $15 credit per month on the $15 By The Gig plan. Shaw Fibre+ Gig Internet customers are eligible to receive a $10 credit per month on the $15 By The Gig plan. Shaw Fibre+ 750 Internet customers and speeds below are eligible to receive a $5 credit per month on the $15 By The Gig plan.
Auto payment and approved credit required. A Shaw Internet bundle discount is available on up to a total 6 lines, based off approved credit. Offer subject to change or cancellation without notice. If you change or downgrade your Shaw Internet plan, you will migrate to the current in-market Shaw Internet bundle discounts applicable to your new Internet plan. This may result in a change to your existing discounts on each Shaw Mobile line and your existing discounts may be unrecoverable. See shaw.ca/mobilediscounts for current in-market discounts available for your Shaw Mobile plans. Taxes, government fees and pay-per-use charges are extra. All Shaw Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
1. Unlimited Plan
Speeds reduced beyond 25GB fast LTE data. Shaw Fibre+ Gig 1.5 Internet customers are eligible to receive a $60 discount per month on the $85 Unlimited and $95 Unlimited + U.S. & Mexico plans. Shaw Fibre+ Gig Internet customers are eligible to receive a $45 discount per month on the $85 Unlimited and $95 Unlimited + U.S. & Mexico plans. Shaw Fibre+ 750 Internet customers and speeds below are eligible to receive a $40 discount per month on the $85 Unlimited and $95 Unlimited + U.S. & Mexico plans.
Auto payment and approved credit required. A Shaw Internet bundle discount is available on up to a total 6 lines, based off approved credit. Offer subject to change or cancellation without notice. If you change or downgrade your Shaw Internet plan, you will migrate to the current in-market Shaw Internet bundle discounts applicable to your new Internet plan. This may result in a change to your existing discounts on each Shaw Mobile line and your existing discounts may be unrecoverable. See Shaw Mobile: Discount Eligibility for current in-market discounts available for your Shaw Mobile plans. Taxes, government fees and pay-per-use charges are extra. All Shaw Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
2. By The Gig Plan
Shaw Fibre+ Gig 1.5 Internet customers are eligible to receive a $15 credit per month on the $15 By The Gig plan. Shaw Fibre+ Gig Internet customers are eligible to receive a $10 credit per month on the $15 By The Gig plan. Shaw Fibre+ 750 Internet customers and speeds below are eligible to receive a $5 credit per month on the $15 By The Gig plan.
Auto payment and approved credit required. A Shaw Internet bundle discount is available on up to a total 6 lines, based off approved credit. Offer subject to change or cancellation without notice. You may purchase By The Gig Data one-time passes $10 per 1GB, valid for up to 90 days, which can be used on the Shaw or Nationwide Networks. Pay-per-use, one-time passes and additional add-on charges are extra and may change with notice. All Shaw Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
3. MyTab monthly payment required.
Savings based on outright device purchase price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply.
All Shaw Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
4. Applicable taxes and government levies extra.
5. Auto Payment
This plan requires Auto Payment otherwise an additional $5/month charge will be applied for each month the pre-authorized payment (Auto Payment) is not activated on your account. All Shaw Mobile services are subject to our Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy.
6. Unlimited Plans Data Policy
Shaw Mobile’s Unlimited data plans include 25GB of Fast LTE data on the Shaw Network, as well as 2GB data on the Shaw Nationwide Network, or Shaw Nationwide + U.S. & Mexico if subscribed to Unlimited + U.S. & Mexico. Once your allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Shaw Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on the Nationwide Network. While roaming in the U.S. or Mexico on the Unlimited + U.S. & Mexico your data access will be halted after 2GB unless additional One-Time Passes are purchased. Additional details can be found in the Fair Usage Policy.
We will send you a text message notifying you when you have used 70% and 100% of the allotment included in your plan, at which point you may choose to purchase more data to your plan. In all cases, usage is subject to the Shaw Mobile Terms of Service and Fair Usage Policy.
7. Unlimited Talk & Text
All plans include unlimited incoming talk & outgoing Canada-wide talk from the Shaw or Nationwide Networks to Canadian phone numbers. All plans also include unlimited global text, picture, and video messaging when connected to the Shaw or Nationwide Networks.
Unlimited + U.S. & Mexico includes unlimited incoming talk & text and unlimited outgoing talk & text to Canadian, U.S. & Mexico numbers while in Canada (on the Shaw or Nationwide Networks) and, while in the U.S., to the U.S. and back to Canada, or, in Mexico, to Mexico or back to Canada. Additional pay-per-use and long distance charges may apply. For example, while roaming in the U.S., calls and text messages to Mexico will incur additional long-distance and pay-per-use charges, respectively.
8. Pay Per Use, One-Time Passes and Add-On Charges
Pay Per Use, One-Time Passes and Add-On charges are extra and subject to change.
9. Shaw Go WiFi
Shaw Mobile customers get exclusive access to over 450,000 WiFi hotspots across Western Canada.
10. Discount
Based on an eligible Internet and mobile bundle plan from Shaw compared to a mobile-only plan. Speeds reduced beyond 25GB fast LTE data. Auto payment and approved credit required. Conditions apply.
11. Connection fee
A non-refundable one-time connection fee of $45 applies to each new line activation or hardware upgrade.
12. Eligibility
Eligible customers must be subscribed to an eligible Shaw Internet plan and reside within the Shaw wireless coverage area. For more coverage information see shawmobile.ca/coverage. All Shaw Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
13. Offer subject to change or cancellation without notice. All Shaw Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
14. Based on an eligible Internet and mobile bundle plan from Shaw compared to a mobile-only plan.
15. Determining the value of your Trade-In Device
Offer subject to change without notice. Offer available for a limited time at Shaw Mobile corporate stores.
Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. Your device Trade-In value is determined by us in our sole discretion and is based on phone make, model, and physical condition. You will not receive extra value for trading in other in-box accessories (Example: charger, earbuds, external case, etc.). If we determine, in our sole discretion, that your Trade-In Device has no Trade-In value we will gladly take it and recycle it for you. As part of our ongoing green initiatives, any mobile phone may be dropped off at any Shaw Mobile store for responsible recycling. All trade-in program details are subject to Trade-In Terms and Conditions.
All services subject to Shaw Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy located at shawmobile.ca. The Shaw Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of Shaw Communications Inc.
16. Offer is available for a limited time and are subject to change or cancellation without notice. Applicable taxes extra. With the $5 add-on, you will receive 888 long-distance minutes per month for calling to China, Hong Kong, Singapore, Taiwan, and Malaysia. The 888 long-distance minutes can be used on the Shaw and Nationwide networks. Any unused portion of your monthly 888 international long-distance minutes will not carry forward to the next month. To be eligible for 8 months free on the $5 add-on, you must activate a new line on Unlimited plans with 25GB Fast LTE. An international long-distance add-on will be added to your account at $5/month. You will receive a $5 discount of the monthly price of the add-on for 8 months as long as you remain active, in good standing, subscribed to an Eligible Plan and subscribed to the $5/month add-on. All services subject to Shaw Mobile Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy. The Shaw Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of Shaw Communications Inc.
19. Starting price based on $25/mo Unlimited plan plus $47/mo MyTab for iPhone 14 128GB when paired with Shaw Fibre+ Gig 1.5 Internet. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply. MyTab monthly payment required for 24 months. Auto payment and approved credit required.
20. A non-refundable one-time connection fee of $45 applies to each new line activation or hardware upgrade.
21. Offer available for a limited time for new line activations on all Unlimited + U.S. & Mexico plans. $5/mo discount is ongoing unless forfeited as a result of a rate plan change or line cancellation. Compatible with bring-your-own-phone and MyTab activations. Offer subject to change or cancellation without notice.
22. Samsung Double Storage Offer
Offer is available for a limited time to eligible new and existing customers at participating Shaw Mobile retail locations. Available only while supplies last and subject to change or cancellation without notice. Early cancellation fees apply.
Samsung Galaxy S23 (256GB) Offer
To be eligible for the $4/month credit for 24 months offer, you must pre-order and subsequently activate a new service or upgrade your phone to the Samsung Galaxy S23 256GB storage size on an Unlimited plan on a 24 month services agreement. You’ll receive $96 in service credits applied as a $4 monthly credit on your account for up to 24 months, to a maximum of $96.
Samsung Galaxy S23+ (512GB) Offer
To be eligible for the $8/month credit for 24 months offer, you must pre-order and subsequently activate a new service or upgrade your phone to the Samsung Galaxy S23+ storage size on an Unlimited plan on a 24 month services agreement. You’ll receive $192 in service credits applied as an $8 monthly credit on your account for up to 24 months, to a maximum of $192.
Samsung Galaxy S23 Ultra (512GB) Offer
To be eligible for the $12/month credit for 24 months offer, you must pre-order and subsequently activate a new service or upgrade your phone to the Samsung Galaxy S23 Ultra 512GB storage size on an Unlimited plan on a 24 month services agreement. You’ll receive $288 in service credits applied as a $12 monthly credit on your account for up to 24 months, to a maximum of $288.
The credits will start to be applied to your account as a bill adjustment before tax on your 1st bill. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. You will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Port your number away from Shaw Mobile; or c) Cancel your Shaw Mobile account. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
23. Samsung S23, S23+, S23 Ultra Trade In offer
A one-time $45 connection fee will apply for each new activation or hardware upgrades.
Offer available only in select stores to eligible customers on approved credit and while supplies last. This offer is subject to change or cancellation without notice. Trade in offer is valid only on purchase of a Samsung Galaxy S23, Samsung Galaxy S23+ or Samsung Galaxy S23 Ultra . Mobile phones purchased must be activated on the Shaw Mobile network on a 24-month services agreement and on unlimited plans. Must be a legal owner of the phone traded in. Maximum 1 phone per trade-in. The $350 bonus value is available to customers as a MyTab Bonus savings for those who trade-in an eligible old model of a Samsung Galaxy Note Series, Samsung Galaxy S Series, or Samsung Galaxy Z Series phone with a trade-in value of at least $25, or who trade-in a Samsung Galaxy S21 Ultra or Samsung Galaxy Note20 Ultra phone without a minimum trade-in value requirement. The $100 bonus value is available to customers as a MyTab Bonus savings for those who trade-in any other eligible phone with a trade-in value of at least $25. The total value of trade-in credit depends on the phone condition, unless it is a Samsung Galaxy S21 Ultra or Samsung Galaxy Note20 Ultra, in which case any phone condition is eligible for the Trade-in offer. MyTab Bonus Savings are applied at the time of purchase on the price of the Samsung Galaxy S23, Samsung Galaxy S23+ or Samsung Galaxy S23 Ultra. The MyTab Bonus Savings will be applied against the upfront cost or the MyTab charge of the phone and following the application of the phone value trade-in credit. Any unused portion of the MyTab Bonus Savings will be forfeited and may not be used towards the purchase of any other product or service and may not be redeemed for cash.MyTab Additional Terms of Service apply – Please find the details here. Early cancellation fees apply. To receive the credit, customer must remain in good standing (not suspended or cancelled). This offer cannot be combined with any other promotional service credit offer, with the exception of the Double Storage offer. If you downgrade from your plan within 24 months to a plan that is not eligible for a MyTab Savings discount, or to a plan that is only eligible for a lower MyTab Savings discount amount, then you will be charged fee equal to all, or prorated part, of the discount received. Applicable taxes extra.
All services subject to Shaw Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy located at shawmobile.ca. © Samsung Galaxy S23, Samsung Galaxy S23+ andSamsung Galaxy S23 Ultra is a registered trademark of Samsung Electronics Co, Ltd. Screen images simulated. The Shaw Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of Shaw Communications Inc.
