Device Repair

Having Trouble with Your Device?

All Shaw Mobile devices are covered by the manufacturer’s limited warranty, valid for one year from the date of purchase, when accompanied by the original sales receipt. The manufacturer’s limited warranty covers defects which meet the manufacturer’s requirements, a copy of which is available on the manufacturer’s website.

The manufacturer’s warranty excludes defects such as:

  • Accidental or physical damage

  • Liquid damage

  • Unauthorized device alterations/modifications

  • Misuse

  • Neglect

  • Abuse

  • Incorrect operation

  • Improper storage

  • Acts of nature outside of human control

If your device is deemed to be out-of-warranty, due to, but not limited to, the reasons listed above, or for being outside the warranty period, a diagnostics fee will apply. If you choose to accept the repair quote, a fee will not apply. All Shaw Mobile services are subject to our Terms of Service.

Need Help Troubleshooting Your Device?

Troubleshoot your device with the Shaw Mobile Device Care app, which allows you to easily scan your device to diagnose issues and find solutions, prior to looking into repair options. Visit our Shaw Mobile Device Care page for more information.

Should your device require repairing, you can choose from the following options:

Option 1

Mail in Repair: Self-Serve (Non-Apple Devices)

Please visit FutureTel's website to send your device directly to FutureTel (Manufacturer Authorized Repair Centre) for repair. Upon submission of your repair request, FutureTel will ship you the necessary items to send your device in for repair.
If your device issue is deemed to be out-of-warranty, you will receive a quote directly from the Authorized Service Centre for repair work. Should you reject the repair quote, a diagnostics fee will apply

Option 2

Mail in Repair: In-Store (Non-Apple Devices)

Please visit our store locator to find a location near you that can process warranty and repair transactions. Simply enter and search by postal code or use your current location and filter to “Warranty & Repair” locations to find an eligible store. You will be offered a loaner device while yours is out for repair should you require one, dependent on stock availability.
If your device issue is deemed to be out-of-warranty, you will be informed of a quote from the Authorized Service Centre for repair work. Should you reject the repair quote, a diagnostics fee will apply.
Option 3

Walk in Repair: On-Site Partners

uBreakiFix
Please visit uBreakiFix's Shaw Mobile Device Repair website  to find a uBreakiFix location near you at which you can schedule a repair for your device. uBreakiFix is an in-warranty Authorized Repair Partner for Samsung devices. uBreakiFix also repairs out-of-warranty devices for a variety of manufacturers, including, but not limited to, Apple, Samsung, Google, LG, and Motorola.
If your device issue is deemed to be out-of-warranty, you will receive a quote directly from uBreakiFix for repair work. Should you reject the repair quote, a diagnostics fee will not apply.
OPTION 3

Walk in Repair: On-Site Partners

CPR
Please visit CPR's Shaw Mobile Device Repair website  to find a CPR location near you at which you can schedule a repair for your device. CPR repairs out-of-warranty devices for a variety of manufacturers, including, but not limited to, Apple, Samsung, Google, LG, and Motorola.
You will receive a quote directly from CPR for repair work. Should you reject the repair quote, a diagnostics fee will not apply.
Option 4

Phone Protection Plan

If you purchased Brightstar Phone Protection for your device, you are protected against accidental damage from handling, including liquid damage, as well as out-of-warranty malfunction.
Please refer to the brochure you received during enrollment or visit Brightstar's website for more information, including to initiative a service request. Alternatively, you can also call 1-855-410-0888 to initiate a service request.
OPTION 5

Apple Devices

Please download the Apple Support App from the Apple App Store or visit https://getsupport.apple.com/ to:
  • Schedule an in-store appointment with an Apple Authorized Service Partner
  • Make a reservation at the Genius Bar in an Apple Store
  • Arrange shipment of your device to an Apple Repair Centre
  • Talk to Apple Support
Alternatively, if you purchased AppleCare+ or an AppleCare Protection Plan, please follow the instructions provided upon enrollment to process your claim. You can also visit https://www.apple.com/ca/support/products/ for more information regarding these services.
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