Wi-Fi Calling Terms of Service
These Wi-Fi Calling Terms (as defined below) apply to the Wi-Fi Calling Feature (“Wi-Fi Calling” or “Services”) that we provide to you. In these Terms, when we say “we” or “us”, it means any of Freedom Mobile Inc., Shaw Cablesystems G.P., Shaw Telecom G.P. or their partners (collectively, "Shaw") and when we say “you”, it means you, our customer, the individual person that will be responsible for the use of and payment for the Services. These Wi-Fi Calling Terms contain important information, including 9-1-1 limitations and details about potential service charges. Subject to certain exceptions described in these Wi-Fi Calling Terms of Services, while using Wi-Fi Calling, your standard wireless plan rates apply, including local and long distance airtime, and text messaging.
By activating the Services, you acknowledge receipt of, and agree to accept and abide by, these terms and conditions, including any additional terms we refer to below, as revised from time to time (collectively the “Wi-Fi Calling Terms”). If you do not agree with any of the Wi-Fi Calling Terms, you should not use Wi-Fi Calling. You are responsible for all use of Wi-Fi Calling on your device, including any breach of these Wi-Fi Calling Terms by you or any user of your device.
Visit our website for additional details on Wi-Fi Calling. These Wi-Fi Calling Terms supplement and are incorporated into our Terms of Service available at our website and form part of our agreement with you. You agree to cause all persons who use Wi-Fi Calling on your device to comply with these Wi-Fi Calling Terms.
1. What is Wi-Fi Calling?
With Wi-Fi Calling you can call and message (text and picture) over Wi-Fi. This means as long as you have Wi-Fi, you no longer have to worry about whether you have a strong cellular signal to call or text. You can use Wi-Fi Calling to call and message just as you do on the cellular network, using your existing phone number. Once you have enabled Wi-Fi Calling on your device and you are connected to a Wi-Fi network your device will default to using Wi-Fi Calling.
2. Do I need a specific device to use Wi-Fi Calling?
Wi-Fi Calling is available on compatible devices. To use Wi-Fi Calling, your Wi-Fi Calling feature must be enabled in the settings of your device. Completion of all required steps, like 9-1-1 address, need to be completed prior to activating and using of the Wi-Fi Calling service. It is customer’s responsibility to complete these steps fully to be able to use the service.
3. What type of Wi-Fi connection supports Wi-Fi Calling?
Any Wi-Fi network, private or public, supports Wi-Fi Calling, however you may experience technical difficulties in networks with low bandwidth, particularly low upload speeds or blocking certain connections like IPSec. While using Wi-Fi Calling, you are using the data on the Wi-Fi network and not the data on your mobile plan. Please note that many Wi-Fi networks, such as public networks, do not provide encryption and therefore there may be security vulnerabilities, such as unauthorized attempts to access data on your device. It is your responsibility to ensure the configuration of your device is secure.
4. How am I charged for using Wi-Fi Calling?
When using Wi-Fi Calling, regardless of your physical location, your call is rated like it is made from our network, with the exception of calls initiated on VoLTE while roaming outside of our Canadian home network, in which the entire duration of the call will be rated based on your roaming location, regardless of any handover from VoLTE to Wi-Fi Calling that may occur for the call. For calls initiated on Wi-Fi Calling, minutes, texts and picture messages, and long distance charges, if applicable, will be incurred as if a regular call/text/message is made from our Canadian home network (including if call is made using a Wi-Fi connection abroad). Usage will be reflected in the local Canadian time zone of the network node you are connected to at that time. No additional subscription or monthly fees apply, but we reserve a right to limit the access to Wi-Fi Calling on certain rate plans. Data roaming will not apply provided you are using Wi-Fi Calling on a Wi-Fi network. A Wi-Fi Calling indicator will indicate when you are connected to Wi-Fi Calling service.
5. Are there limitations for using 9-1-1 Emergency Service with Wi-Fi Calling?
This section contains important information describing the limitations of 9-1-1 Emergency Service when using Wi-Fi Calling. Please read carefully.
By using Wi-Fi Calling, you acknowledge and agree to the information in this section regarding 9-1-1 limitations. In addition, you acknowledge and agree that you are responsible for notifying, and shall notify, any user of your device accessing Wi-Fi Calling of the limitations described herein.
A) Your 9-1-1 Emergency Location – If a mobile network (any mobile network in the area that device frequency supports) is available, then the 9-1-1 call will always be routed over a mobile network and treated as a regular emergency call. However, when a mobile network is not available i.e. only the Wi-Fi network is available, or where you have enabled Wi-Fi but disabled the mobile service radios, then there are important differences and limitations. Most important is that the 9-1-1 operator will not know your location unless you can expressly tell them or have previously input your current 9-1-1 emergency address. Through the Wi-Fi Calling registration process, you will be asked to provide the full address for your most likely location for your device (your “9-1-1 Emergency Address”). You may only register one 9-1-1 Emergency Address at a time and you are responsible for updating your emergency address. You can make any changes or updates through your Wi-Fi Calling settings at any time.
B) Placing Emergency Calls – If the 9-1-1 call is carried over the Wi-Fi network (i.e. a mobile network is not available), the emergency call will automatically be routed to a specialized call centre that handles emergency calls (“9-1-1 Call Centre”). The 9-1-1 Call Centre is different from the Public Safety Answering Point (“PSAP”) that would answer a traditional emergency call. The 9-1-1 Call Centre operator will transfer your call to the correct PSAP or emergency responder based on location you verbally provided. If you are unable communicate your current location the 9-1-1 Call Centre operator will transfer your call based on 9-1-1 Emergency Address you specified in the Wi-Fi Calling registration process. When using Wi-Fi Calling to dial 9-1-1, you must immediately inform the operator of your location (or the location of the emergency, if different) if you are able to do so. You should also be prepared to provide your call-back number to the operator. You must not disconnect the 9-1-1 call until told to do so by the operator, as the operator may not have your number or contact information. If you are inadvertently disconnected, you must call back immediately.
C) Service Outages – During internet or dedicated connection service outages for any reason whatsoever, Wi-Fi Calling, INCLUDING 9-1-1 SERVICE using Wi-Fi, will not work.
D) Loss of Service Due to Power Failure - In the event of a power failure, Wi-Fi Calling, INCLUDING 9-1-1 SERVICE using Wi-Fi will not work. If there is an interruption in the power supply, 9-1-1 SERVICE will not function until power is restored.
E) Connection Time and Technical Difficulties – Wi-Fi Calling, INCLUDING 9-1-1 SERVICE using Wi-Fi will not function if your Internet and Wi-Fi equipment is not configured correctly, does not have the bandwidth to carry a call, or if Wi-Fi Calling is not functioning for any reason, including, but not limited to, network or Internet congestion or service disconnection due to billing issues or breach of your service agreement with us. If you leave the Wi-Fi network you originally made the 9-1-1 call from - even if you simultaneously move to a new Wi-Fi network - your 9-1-1 call will drop.
F) 9-1-1 Text (T9-1-1) – Wi-Fi Calling does not support T9-1-1 (Text to 9-1-1) feature.
6. Features Not Available for Wi-Fi Calling
The following features may not always be available with Wi-Fi Calling (depending on device support): call transfer; conference calling and call forwarding. Calls that need location determination to complete the call, made to short numbers such as 211, 311 or operator assisted calls, and some location based calling services will not be supported.
7. Limitation of Liability
To the extent permitted by applicable law, Shaw and its affiliates, directors, employees, agents, service providers and underlying carriers, will not be liable for any injury, death or damage, direct, indirect, special, consequential, incidental, economic, exemplary or punitive damages, to persons or property, arising directly or indirectly out of, or relating to the 9-1-1 service or Wi-Fi Calling and you agree to indemnify and hold harmless Shaw (and its respective directors, officers, employees, agents, service providers and underlying carriers) for any liabilities, claims, damages, losses and expenses, (including reasonable legal fees and expenses) which you may suffer or incur, arising directly or indirectly out of or relating to your ability to access 9-1-1 service or use Wi-Fi Calling as result of the above-mentioned limitations or your failure to comply with the above-mentioned requirements.
8. Availability of Wi-Fi Calling
Wi-Fi Calling is provided on a best commercial efforts basis and we do not guarantee the access or quality of voice calls, text and picture messages or their successful and timely delivery through the service. Ultimately, the availability and quality of the service depends on the quality of the Wi-Fi network that you are using.